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Notice of Amendment to Terms and Conditions (effective 30 September 2024)
23 September 2024
We are updating our Terms and Conditions, which will take effect on 30 September 2024. You can find the updated Terms and Conditions via this link.
Please note that the updated Terms and Conditions will be binding on you if you continue to access or use our Platform, on or after 30 September 2024. If you do not accept the revised terms, you have the right to terminate your account with us.
Please feel free to get in touch with us on support.hk@endowus.com if you have any questions.
Summary of Amendments to the “GENERAL TERMS AND CONDITIONS” (Changes indicated as strikethrough for deletion and grey highlighted for newly added)
| Clause | Exisiting Clause | Revised Clause |
|---|---|---|
| 18.1 |
All notices, demands or other communications required or permitted to be given under this Agreement (“Notices”) shall be sent as follows:
18.1.1 in the case of a Notice to you, to the electronic mail address indicated by you at account opening or edited subsequently through the “Change of Email procedure” available on the Platform or by posting a Notice on the Platform; and 18.1.2 in the case of a Notice to us, by email to support.hk@endowus.com |
All notices, demands or other communications required or permitted to be given under this Agreement (“Notices”) shall be sent as follows:
18.1.1 in the case of a Notice to you, to the electronic mail address or physical mailing address indicated by you or updated by you subsequently in accordance with this Agreement |
| 18.2 |
You are deemed to receive the Notice sent by us upon the earlier of:
18.2.1 receipt of the Notice by you on the Platform; 18.2.2 receipt of the Notice by you through your electronic mail address; or 18.2.3 expiration of the calendar month following the posting of the Notice on the Platform or to your electronic mail address. |
You are deemed to receive the Notice sent by us upon the earlier of:
18.2.1 receipt of the Notice by you on the Platform; 18.2.2 receipt of the Notice by you through your electronic mail address; or 18.2.3 expiration of the calendar month following the posting of the Notice on the Platform or to your electronic mail address; or. 18.2.4 in the case of Notices sent to your physical mailing address, two (2) Business Days after it is posted. |
| 18.5 | Applicability of this paragraph. Paragraph 18 of these General Terms relates only to Notices in respect of matters concerning the Platform or Services. |
18.5 If you request for us to send any correspondence to a physical mailing address, you agree and acknowledge that without prejudice to paragraphs 18.1 and 18.2 :
18.5.1 there may be risks such as failure to receive or receiving your correspondences late. This may affect your ability to detect discrepancies, trading errors or unauthorised transactions promptly; 18.5.2 there are inherent risks that correspondence to such address may be opened by another individual at the same address; and 18.5.3 in any case, you shall not hold Endowus responsible for any losses which you may suffer from the non-receipt or delay in receiving the correspondence. |
| 18.6 | - | Applicability of this paragraph. Paragraph 18 of these General Terms relates only to Notices in respect of matters concerning the Platform or Services. |
Summary of Amendments to the “INVESTMENTSERVICES SPECIAL TERMS” (Changes indicated as strikethrough for deletion andgrey highlighted for newly added)
| Clause | Exisiting Clause | Revised Clause |
|---|---|---|
|
5.1
5.1.1 |
Where relevant, any dealings conducted on your behalf in respect of the Execution Services will be subject to the following:
5.1.1 we shall handle your and our other clients’ orders fairly and in the order in which they are received by us. We may aggregate your orders with those of other clients provided that we reasonably conclude at the outset that it is unlikely that such aggregation will generally operate to your disadvantage (although, in some cases, aggregation may operate to your disadvantage and in other cases aggregation will operate to your advantage) and that we shall give priority to satisfying your orders and those for other clients in any allocation if all orders cannot be filled; |
Where relevant, any dealings conducted on your behalf in respect of the Execution Services will be subject to the following:
5.1.1 we shall handle your and our other clients’ orders fairly and in the order in which they are received by us and where applicable, in accordance with any execution policies we may publish from time to time. We may aggregate your orders with those of other clients provided that we reasonably conclude at the outset that it is unlikely that such aggregation will generally operate to your disadvantage (although, in some cases, aggregation may operate to your disadvantage and in other cases aggregation will operate to your advantage) and that we shall give priority to satisfying your orders and those for other clients in any allocation if all orders cannot be filled; |
| 6.2 | Endowus will use reasonable efforts to secure the best execution of all Transactions. In securing the best execution, it is our policy to consider various factors including the size and type of the Transaction, the nature and character of the markets involved, commission rates offered by available brokers, and brokers’ execution experience, integrity and financial responsibility. | Endowus will use reasonable efforts to secure the best execution of all Transactions. In securing the best execution, it is our policy (which we may publish on our website from time to time) to consider various factors including the size and type of the Transaction, the nature and character of the markets involved, commission rates offered by available brokers, and brokers’ execution experience, integrity and financial responsibility. |
