Client Experience Intern
About us
Endowus is Asia’s leading fee-only digital wealth platform. Licensed by the Monetary Authority of Singapore (MAS) and Hong Kong Securities & Futures Commission (SFC), Endowus is the first digital advisor in the region to span both private wealth (Cash) and public pension savings (CPF & SRS in Singapore), helping all investors grow their money with expert advice, institutional access to financial solutions, low and fair fees, and a delightful personalised digital wealth experience.
Our clients entrust us with a responsibility that goes far beyond technology or financial markets - they entrust us with their wealth - their livelihoods and ambitions of a better future for themselves and their loved ones. Our mission is clear: help people invest better so they can live easier today, and better tomorrow.
The people you will work with
The team has deep domain knowledge in finance and technology, bringing together decades of experience at Morgan Stanley, Amazon, JPMorgan, UBS, Goldman Sachs, Blackstone, Vanguard, ANT, Fidelity, McKinsey, Grab, ByteDance, and many others. See our leadership team here. We practise inclusion and treasure our diversity in background and experience. A diverse team is our biggest asset and we look for people who share our belief in Endowus’ clear mission.
Investors, recognition, licensing
Founded in 2017, Endowus has raised a total of US$95 million in funding from investors such as UBS, EDBI, Prosus Ventures, Z Venture Capital, Samsung Ventures, Singtel Innov8, and global leading venture capital firms Lightspeed Venture Partners and Softbank Ventures Asia.
Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including Singapore’s Rising Star and Fintech Innovation in Asset Management, CEO of the Year, CIO of the Year (Asia Asset Management’s Best of the Best Awards 2022), Singapore’s Fintech Startup of the Year (The Asset Triple A Digital Awards 2022), LinkedIn Top Start-ups 2021, Forbes Asia 100 to Watch, WealthTech of the Year (Asia FinTech Awards 2022), Top 15 Singapore’s Best Workplaces Award and Top 100 Asia’s Best Workplaces Award 2022 (Great Place to Work).
The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$6 billion, it is one of the largest independent wealth managers in Asia. From a combination of 100% trailer fees rebates as direct cashback to clients, savings from the access to institutional share class and exclusive funds, Endowus has created more than US$40 million in savings per year for its clients.
Endowus is licensed by the Monetary Authority of Singapore (MAS).
Roles & Responsibilities
- AI Implementation: Assist in testing and implementing the firm’s AI-related initiatives aimed at driving cutting-edge solutions for our customers and enhance internal productivity
- Automation & Chatbots: Learn to develop automations for customer service and communication, maintaining conversational chatbots to optimize client interactions
- Data Analysis: Clean and interpret conversation logs to extract insights, improving the efficiency of automated responses to clients
- Identify Opportunities: Proactively pinpoint recurring issues suitable for automation, enhancing customer self-service experiences
- Collaboration: Work with cross-functional teams (e.g: Product Operations and Marketing) to align automation strategies with business goals, ensuring a seamless client experience
Requirements & Qualifications
- Penultimate year student working towards a Bachelor’s degree (open to all degrees).
- Candidates must be able to legally work in Singapore
- Able to commit to a part-time (3 days or more) or full-time internship for a period of six (6) months
- Strong interest in using technology to enable customer service
- Professional written communication skills
- Teamwork is key - We believe in building a supportive environment that fosters a sense of belonging for all of our team members
- Organised, meticulous, attention to detail
- Analytical, able to clean and analyse data and provide succinct recommendations
- Adaptable - you will face new challenges on a daily basis. You need to be intellectually agile and comfortable with ambiguity to thrive in a dynamic environment
Benefits & perks
- Stock options in a fast growing company *
- Employee discount for investing at Endowus
- Flexible Working Hours and Hybrid Work Arrangement
- Competitive Staff Benefits; Annual leave, Life & Medical Insurance, Flexible Benefits Allowance *
- Choice of latest Apple or PC equipment
Note: * is only applicable to Full-Time employees
- Email subject: [Role you are applying for], [Your name]
- Attach your CV
- Content portfolio — Original content creation (English and Traditional Chinese), translation (English to Traditional Chinese), any marketing/social media samples
- Cover letter in body of your email
- Requirement for credit bearing (if any)
- Notice period (if any)
- Current location
- Visa assistance for role location? (Y/N)
%20(1).gif)